The term “TeenyHands” or “us” or “we” refers to the owner of this website. The term “you” refers to the user or viewer of our website.
All orders will be processed and dispatched within 1 to 3 working days (excluding weekends, public holidays, or under some specific condition as stated by the merchant) upon receipt of payment.
If you want to cancel or change your order for any reason, please contact us immediately at email@example.com. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled or change and you are not satisfied with it, simply return it to us according to our Return & Refund Policy.
We reserve the right to cancel any order that is subject to technical issue/price inaccuracy and appears to be suspect or fraudulent. All suspicious transactions will be reported to relevant authorities.
Return & Refund Policy
Once purchased, goods are not to be refunded, returned, transferred, or exchanged. You may only return your order due to any of the following reasons:
Damaged: The product is damaged in delivery
Defective: The product does not function as described
Incorrect item: Not the product the customer ordered
For any cases of dented or defects of the product, customers should inform TeenyHands customer service within 48 hours from receiving date or else void exchange. In the event a Merchant ceases trading during the validity period, you may be offered an alternative of equal value, or may request a refund by writing to firstname.lastname@example.org. Before returning any product/s to us, please contact +016xxxxxxx and let our customer service team assist you. The returned item must be shipped back to us within seven calendar days from the day you received the item. The goods must be in new condition and returned in original packaging along with all accessories, proof of purchase (order number, buying invoice, or other relevant information), and free gifts if any.
Goods returned to us will travel at the buyer’s risk and expense. A refund can only be made within the stipulated time frame mentioned above.
Please email us at email@example.com for assistance pertaining to your return and refund.
Protection of copyright
Our designs, samples, models, photographs, etc. are our property. Even if no specific protection of copyright exists, the buyer is not authorized to copy or imitate in any way our designs. In case anyone does, he/she will be liable to make good all or any damage caused to us by his/her action. All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this web site are copyright TeenyHands and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order or using this website (www.teenyhands.com.my) as a shopping resource. Any other use of material on this website – including reproduction of purposes other than note above, modification, distribution or republication – without the prior written permission of TeenyHands is strictly prohibited